1.1. Allied India Trading Corporation (hereinafter referred to as “AITC” or “We” or “Us” or “
1.4. “You” and “AITC” may be referred to as the “Party” individually and as the “Parties” collectively, as the context may require.
2.1 In this Policy, except where the context otherwise requires, the following words and expressions shall have the following meaning:
(a) “User” or “Shipper” shall mean a person/any legal entity that has signed up and is registered with AITC for the use or potential use of the services provided by TSP.
(c) “WEBSITE” shall have the meaning assigned under the array of Parties above.
(d) “Rider” or “TSP” shall mean a third party individual or any third party legal entity (company, LLP, LLC, sole-proprietorship, partnership, HUF etc.) that is approved by AITC for providing transporting, shipping, and delivery service to the User/ Shipper.
(e) “Vehicle” means a vehicle that is owned, rented, leased and/or driven by a TSP to provide the on-demand delivery, transportation and logistics services.
(f) “You” or “Your” shall refer collectively to the User and the TSP.
(b) The expression “this Clause” shall, unless followed by a reference to a specific provision, be deemed to refer to the whole Clause (not merely the sub-clause, paragraph or other provision) in which the expression occurs.
(e) Words importing the singular include the plural and vice versa, and pronouns importing a gender include each of the masculine, feminine and neuter genders.
(g) Time periods within or following which any payment is to be made or act is to be done shall be calculated by excluding the day on which the period commences and including the day on which the period ends and by extending the period to the following business day if the last day of such period is not a business day.
(h) Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase shall have corresponding meanings.
3. SCOPE OF APPLICABILITY
4. COLLECTION OF INFORMATION
4.1. Information the Users and/or TSPs provide to us: We collect information the Users and/or TSPs provide directly to us, such as when create or modify Your account, request on-demand services, contact customer support, undertake delivery, review and rate Users/ TSP or accept pick-up request or otherwise communicate with us and use the WEBSITE. This information may include: name, email, phone number, postal address, profile picture, geographical location, payment method, order information, vehicle information, time and duration, pick-up and delivery address, items requested (for delivery services), delivery notes, proof of delivery and other information You choose to provide.
4.2. Information We collect through Your use of our services: When You use the WEBSITE, We collect information about You in the following general categories:
(a). Location Information: When You use the services for transportation or delivery, We collect location data about the trip from the WEBSITE used by the TSP. If You permit the AITC WEBSITE to access location services through the permission system used by Your mobile operating system (“platform”), We may also collect the precise location of Your device when the WEBSITE is running in the foreground or background. We may also derive Your approximate location from Your IP address and mobile network.
(b). Contacts Information: If You permit the AITC WEBSITE to access the address book on Your device through the permission system used by Your mobile platform, We may access and store names and contact information from Your address book to facilitate social interactions through our WEBSITE and services and for other purposes described in this statement or at the time of consent or collection.
(c). Transaction Information: We collect transaction details related to Your use of our WEBSITE and services, including the type of service requested, date and time the service was provided, TSP assigned, TSP details, TSP location, transport duration, promo code used, photograph of person taking the delivery, travel time, amount charged, distance travelled, and other related transaction, order, TSP and payment details. Additionally, if someone uses Your promo code, We may associate Your name with that person.
(e). Device Information: We may collect information about Your mobile device, including, for example, the hardware model, operating system, IMEI, and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and other mobile network and mobile related information.
(f). Call and SMS Data: Our services may facilitate communication between User and TSP. In connection with facilitating this service, We may receive call data, including the date and time of the call or SMS message, the User and TSP phone numbers, and the content of the SMS message.
(g). Log Information: When You interact with the Services, We collect server logs, which may include information like device IP address, access dates and times, WEBSITE features or pages viewed WEBSITE crashes and other system activity, type of browser, and the third-party site or service You Were using before interacting with our Services.
4.3. Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that Websites cannot access without Your consent. And these platforms have different permission systems for obtaining Your consent. The iOS platform will alert You the first time the AITC WEBSITE wants permission to access certain types of data and will let You consent (or not consent) to that request. Android devices will notify You of the permissions that the AITC WEBSITE seeks before You first use the WEBSITE, and Your use of the WEBSITE constitutes Your consent. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions We request will change over time.
4.4. Information We collect from other services: We may also receive information from other sources and combine that with information We collect through our Services. For example: If You choose to link, create, or log in to Your AITC account with a payment provider (e.g., Google Wallet, other e-wallets, UPI) or social media service (e.g., Facebook), or if You engage with a separate Website that uses our API (or whose API We use), We may receive information about You or Your connections from that site. When You request on demand services or as a TSP accept on-demand delivery order, then You and the TSPs may provide us with a mutual rating after the services. If You also interact with our services in another capacity, for instance as a TSP or user of other Website We provide, We may combine or associate that information with information We have collected from You in Your capacity as a User or TSP.
5. PURPOSES TO STORE YOUR INFORMATION AND USES OF YOUR INFORMATION
5.1. Optimization of WEBSITE: When You visit the WEBSITE, we process Your technical data such as Your IP-address, geo-location, visited Webpages, the internet browser You use, Your previous/next visited Websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt You for Your geo-location to allow us to provide You with an enhanced experience. With this technical data our Website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, We ensure that You can (continue to) find the information on the Website in a quick and simple manner. When You use our WEBSITE, We also process technical data such as Your IP-address, device id, IMEI number, mobile device information or MAC-address, and information about the manufacturer, model, and operating system of Your mobile device. We use this data to enable us to deliver the functionalities of the WEBSITE, resolve technical difficulties, and provide You with the correct and most up to date version of the WEBSITE and to improve the function of the WEBSITE.
5.3. Personal information: When You request for service via Your use of the WEBSITE, We provide Your first name or last name to the TSP/Partner who accepts Your request for transportation so that the TSP may contact and find You. As a TSP if You accept delivery orders from Users through the Website then We will also share Your basic details, contact details, vehicle details, reviews and ratings with the User.
5.4. Telephone number and push notifications: If You have requested a delivery service through the Website, the WEBSITE; from the time that Your order request is accepted by the TSP, until Your order reaches the delivery destination, You and the TSP (TSP) will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if You have consented We may send You SMS & TSP info may be available on the WEBSITE on Your mobile phone to let You know if the TSP is on his way to the pickup location and again when he has arrived at Your location. As a TSP, if a TSP has accepted a delivery order from a User then the User can contact the TSP and We may send SMS & User info to Your mobile phone.
5.5. Disclosure of details: We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our TSPs, to perform Website-related services (e.g., without limitation, maintenance services, database management, Web analytics and improvement of the Website's features) or to assist us in analysing how our service is used. These third parties may have access to Your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. AITC will disclose Your personal data to the extent that this is legally required or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to Your health and/or safety.
5.6. If You believe that any information We are holding on You is incorrect or incomplete, please write to or email us at email@example.com as soon as possible.
5.7. Links to other Website: Our Website may contain links to other Websites of interest. However, once You have used these links to leave our site, You should note that We do not have any control over that other Websites. Therefore, We cannot be responsible for the protection and privacy of any information, which You provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the Website in question.
5.8. Other purposes and uses: For sending You communications We think will be of interest to You, including information about products, services, promotions, news, and events of AITC and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards; personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. We may transfer the information described in this statement to, and process and store it in, the Republic of India and other countries, some of which may have less protective data protection laws than the region in which You reside. Where this is the case, We will take appropriate measures to protect Your personal information in accordance with this statement
6. SHARING OF INFORMATION
6.1. We may share the information We collect about Users and TSPs as described in this statement or as described at the time of collection or sharing, including as follows:
(a) Share User information with TSPs to enable them to provide the services User request. For example, We share user name, photo (if You provide one), average User rating given by TSPs, and pickup and/or drop-off locations with TSPs; and with other people, as directed by the user, such as when user want to share Your estimated time of arrival;
(b) Share User and TSP information with third parties to provide You a service You requested through a partnership or promotional offering made by a third party or us;
(c) Share User and TSP information with the general public if the User and/or TSP submits content in a public forum, such as blog comments, social media posts, or other features of our services that are viewable by the general public;
(d) Share User and TSP information with third parties with whom We may choose to share information, for example other sites or Websites that integrate with our API or SDK or services, or those with an API or SDK or services with which We integrate; and
(e) With the Users or TSPs employer (or similar entity) and any necessary third parties engaged by us or the concerned employer, if the User or TSP participate in any of our enterprise solutions.
(f) Share User and TSP information with AITC subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
(g) Share User and TSP information with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
(h) Share User and TSP information in response to a request for information by a competent authority if We believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
(i) Share User and TSP information with law enforcement officials, government authorities, or other third parties if We believe that the User and/or TSPs actions are inconsistent with our agreements, terms of service, or policies, or to protect the rights, property, or safety of AITC or others;
(j) Share User and TSP information in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
(k) Share User and TSP information if We otherwise notify the Users and/or TSPs and the Users and/or TSPs consent to the sharing; and
(l) In an aggregated and/or anonymized form which cannot reasonably be used to identify the User and/or the TSP.
6.2. The Services may integrate with social sharing features and other related tools which let the User and/or the TSP share actions that they take on our services with other sites, or media, and vice versa. Users and/or TSPs use of such features enables the sharing of information with the Users and/or TSPs friends or the public, depending on the settings Users and/or TSPs establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information.
7. ANALYTICS AND ADVERTISEMENT SERVICES PROVIDED BY OTHERS
8.2. Cookies are small text files that are stored on Your browser or device by WEBSITEs, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain the Users and/or TSPs are visiting are called “first party cookies.” So cookies served by AITC while the Users and/or TSPs are on www.aileo.in are first party cookies. Cookies served by companies that are not operating the domain You’re visiting are called “third party cookies.” So, We may allow Google to set a cookie on Your browser while You visit www.aileo.in, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as the Users and/or TSPs browser is open. These are deleted automatically once the Users and/or TSPs closes the browser. Other cookies are “persistent cookies” meaning that they survive after Your browser is closed.
8.3. We use traffic log cookies to identify which pages are being used. This helps us analyse data about Webpage traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
8.4. We call this a cookie statement, but the statement addresses cookies and other identification technologies We may use or permit on our services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a Webpage, WEBSITE, or advertisement which can retrieve certain information about the Users and/or TSPs device and browser, including for example: device type, operating system, browser type and version, Website visited, time of visit, referring Website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by Websites, ads, or third parties (such as HTML5 local storage and browser cache).
8.5. “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile website context where pixels and cookies cannot always function. The primary WEBSITE developer can install pieces of code (the SDK) from partners in the WEBSITE, and thereby allow the partner to collect certain information about user interaction with the WEBSITE and information about the user device and network information.
8.6. The Users and/or TSPs have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so You should be aware that if the Users and/or TSPs choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
8.7. Most Web browsers are set to accept cookies by default. If the Users and/or TSPs prefer, the Users and/or TSPs can usually choose to set Your browser to remove or reject browser cookies. To do so, please follow the instructions provided by the browser or application which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and We have indicated where this is possible in the table above. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services.
8.9. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on Your device and how to manage and delete them, You can visit www.allaboutcookies.org and www.youronlinechoices.eu.
8.10. Overall, cookies help us provide the Users and/or TSPs with a better Website, by enabling us to monitor which pages are not useful. A cookie in no way gives us access to Your computer or any information about the Users and/or TSPs, other than the data the Users and/or TSPs choose to share with us.
9. CHANGES IN POLICY
10.1. Electronic Communication: The Parties acknowledge and accept that electronic format shall be deemed an acceptable means of communication for the purposes of this Private Policy.
11. LIMITATION OF LIABILITY
12. CONTACTING US
12.1. If the Users and/or TSPs wish to correct or update any information that they have provided, please do so online, on the website itself. Alternatively, the Users and/or TSPs may contact AITC to correct or update such information by sending an e-mail to: firstname.lastname@example.org.
12.2. In the event of loss of access to the WEBSITE, the Users and TSPs may contact AITC by sending an e-mail to: email@example.com.
Allied India Trading Corporation
Email address: firstname.lastname@example.org
Time: Mon - Fri (10:30 - 17:00) IST